• How do I order on the website?
• IF YOU HAVEN´T REGISTERED WITH ZED YET:
  • Select your product
  • Click on “Not registerâ€�
  • Enter your phone number
  • Select your wireless carrier, handset brand & model
  • Tick to accept terms and conditions
  • Tick the box placed beside “Yes, I want to join Club Zed!”
  • Click on “Continue”
  • Zed will immediately send you a password by text message
  • Enter this password and click on "Get it!"
  • Zed will immediately send you a message with information about the price of the product, the subscription plan and how to cancel
  • Zed will send your product as a download link to your cellphone
• IF YOU´VE ALREADY REGISTERED WITH ZED:
  • Select your product
  • Enter your phone number in the field "Phone number" and your password in the field “Password” and click on "download"
  • Zed will immediately send you a message with information about the price of the product, the subscription plan and how to cancel
  • Zed will send your product as a download link to your cell phone
• IF YOU´VE ALREADY LOGGED IN:
• IF YOU HAVEN´T REGISTERED WITH ZED YET:
  • Select your product
  • Click on “Not registeredâ€�
  • ZEnter your phone number
  • Select your wireless carrier, handset brand & model
  • Tick to accept terms and conditions
  • Tick the box placed beside “Yes, I want to join Club Zed!â€�
  • Click on “Continueâ€�
  • Zed will immediately send you a password by text message
  • Enter this password and click on "Get it!"
  • Zed will immediately send you a message with information about the price of the product, the subscription plan and how to cancel
  • Zed will send your product as a download link to your cellphone
• IF YOU´VE ALREADY REGISTERED WITH ZED:
  • Select your product
  • Enter your phone number in the field "Phone number" and your password in the field “Password” and click on "download"
  • Zed will immediately send you a message with information about the price of the product, the subscription plan and how to cancel
  • Zed will send your product as a download link to your cell phone
• IF YOU´VE ALREADY LOGGED IN:
  • Select your product
  • Enter your phone number in the field "Phone number" and your password in the field “Password” and click on "download"
  • Zed will immediately send you a message with information about the price of the product, the subscription plan and how to cancel
  • Zed will send your product as a download link to your cell phone
• How do I order content shown on a TV commercial?
• Pick up your cell phone!
• Select “Messagesâ€�
• Go to “Create Message” and type in the i.d. of the product you want, e.g. JOIN
• Send this message to 33933
• Zed will immediately send you a message with information about the price of the product, the subscription plan and how to cancel
• Send OK to 33933
• Zed will send your product as a download link to your cell phone
• I ordered a product but I haven't received anything yet, what do I do?
• If you have ordered a product and received nothing back then there is probably some congestion in the cell phone network which is delaying your messages being sent back to you. You can check this by turning your phone off and then turning it back on as this sometimes helps to search for new messages on your cell phone number. Until you receive texts from Zed, you won't have been charged. Text messages can take up to 24 hours to reach your phone.
• Why is my carrier or my mobile phone not listed yet as compatible with Zed?
• Our technical department is working hard to expand our coverage and make new cell phone models compatible with Zed. As we achieve compatibility the model will be added to the Compatibility section.
• Can I still download content to it?
• No, all our content is offered to specific cell phones only. If you do not have a handset listed as a compatible device, we can not guarantee it will download or work.
• I have a prepaid plan. Can I still use Zed?
• At this time only certain AT&T prepaid handsets are compatible with our products. In the case you have a non-compatible prepaid handset no charges will be made to your account.
• Pricing
• Club zed is a monthly subscription priced at $9.99/month for Alltel, AT& T, Boost, Nextel, Sprint, T-Mobile®, and Cellular One customers with compatible phones. Must be at least 18+ or have parent/bill payer's permission. To cancel text STOP CLUB to 33933. Carrier charges apply. Subscription charge will apply on your wireless phone bill. Questions: call 877-336-9933. Text alerts only with Alltel, Boost, Nextel. (*$6.99 for Boost subscribers)
• Zed Chat provides contact and allows you to send 33 messages for $9.99 per month for Alltel, AT& T, Boost, Nextel, Sprint, T-Mobile®, and Cellular One customers with compatible phones. Must be at least 18+ or have parent/bill payer's permission. To cancel text STOP CHAT to 46933. Carrier charges apply. Subscription charge will apply on your wireless phone bill. Questions: call 877-336-9933. You are provided with four contacts every month. This chat is actively moderated.
• Zed Alerts are available for Alltel, AT&T, Boost, Nextel, Sprint, T-Mobile®, and Verizon Wireless customers with compatible phones at $9.99 per month for daily text messages. Must be at least 18+ or have parent/bill payer's permission. To cancel text STOP CLUB to 33933. Carrier charges apply. Subscription charge will apply on your wireless phone bill. Questions: call 877-336-9933. (*$6.99 for Boost subscribers)

• How can I register with Zed on the web?
• Click on Register
• Enter your phone number and carrier
• Zed will send a password as a text message to your cell phone
• Enter your password on the Zed website
• I forgot my password. What can I do?
• Click here
• How do I change my password?
• Enter your phone number and old password at the top of this page
• Click on "login"
• Click on "Change my password"
• Enter the required information and click on "OK"
• Your password has been changed
• How can I change my cell phone model?
• Click here

• Does my phone need to be internet enabled to get Zed features?
• Yes. In order to successfully download ringtones and colour wallpapers, you will need a wireless internet service signed up through your mobile phone operator. If you're not sure that you have this feature, contact your carrier's Customer Support for more information.
• Why do I need to have text messaging enabled?
• We deliver our products through text-messaging technology. If you don't have a text-messaging service included on your subscription plan, please contact your carrier and ask them to enable it.
• What do I do with the download link I received?
• Click on the link and you will be immediately connected to Zed
• The download will start automatically.
• Do NOT "interrupt" during the download! Wait until the download is finished.
• When the download is finished, just save it.
• Enjoy your product!
• Why can't I download when I click on the link?
• WAP might not be set up correctly on your cell phone. Please contact your carrier's Customer Support for more.
• Where do I find content on my phone once I have downloaded it?
• This can differ slightly between handsets. On most handsets click on Menu. select File Manager or My Media and the content should be stored there. If in doubt, consult the handbook you received with your mobile phone.
• How do I set the downloaded ringtone as my ringing tone for my phone?
• This differs according to handset models. Once you've located the ringtone you should see an option which allows you to Use the ringtone. On some handset models you have to Play the ringtone before the option of setting it as ringing tome appears. If in doubt, consult the handbook you received with your mobile phone.
• How do I set a downloaded image as a wallpaper for my phone?
• This differs according to handset models. Once you've located the graphic you want to use as wallpaper, you should see an option which allows you to Use the image. On some handset models you have to View the image before the option of setting it as Wallpaper appears on screen. If in doubt, consult the handbook you received with your mobile phone.

• What is Club Zed?
• Club zed is a monthly subscription priced at $9.99/month (Boost $6.99/mo.). Subscribers can obtain up to 30 products per month. Credits can be redeemed via this website, zed print ads or, for AT&T and Sprint subscribers, through the Club zed wap site. There is a monthly limit of 8 products for downloads via this website. The type and quantity of products obtained depends on the subscriber’s carrier.
• The following chart shows the Club Zed conditions by carrier:

• Carrier	Type of product	Products per month	Products limits per month
  Alltel	Text alerts	30	NA
  Boost	Text alerts	30	NA
  AT&T	Ringtones, graphics, java games, software and text alerts.	30	4 java games and software
  Dobson / Cellular One	Text alerts	30	NA
  Nextel	Text alerts	30	NA
  Sprint	Ringtones, graphics, java games, software and text alerts	30	4 java games and software
  T-Mobile	Ringtones, graphics and text alerts	30	8 Ringtones and graphics
  Verizon Wireless	Ringtones, graphics and text alerts	30	8 Ringtones and graphics

• Which carriers support Club Zed?
• Binary Content: AT&T, Sprint and TMobile, Verizon Wireless is on the certification process
• Text Alerts: All main US carries.
• How to subscribe to Club zed?
• Once Club zed is approved by carriers, you will be able to subscribe by sending a keyword such as CLUB to 33933 or by registering in this website.
• Cancel my account?
• Text Alerts
  To cancel your subscription to Zed Alerts, send a text message with END, STOP, QUIT, CANCEL or UNSUBSCRIBE followed by the name of your subscription plan to 77933. If you send a message with any of these keywords followed by ALL to 77933, you will be unsubscribed to all of Zed's subscription plans. Alternatively, you may call 1-877-336-99333 or, if you are registered at www.zed.com simply go to My Subscriptions in your personal Account and click on Cancel to unsubscribe.
  
  Club Zed
  To cancel your subscription to Club Zed send STOP CLUB to 33933. Alternatively, you may call 1-877-336-9933 or, if you are registered at www.zed.com simply go to My Subscriptions in your personal account and click on Cancel to unsubscribe.
  
  Zed Chat
  To cancel this plan send a text message with END, STOP, QUIT, CANCEL or UNSUBSCRIBE followed by CHAT to 46933. If you are registered at www.zed.com simply go to My Subscriptions in your personal account and click on Cancel to unsubscribe.
  
  NOTE: On Zed Chat: Please modify Terms and Conditions under Subscription: "To cancel this plan send a text message with END, STOP, QUIT, CANCEL or UNSUBSCRIBE followed by CHAT to 46933. If you are registered at www.zed.com simply go to My Subscriptions in your personal account and click on Cancel to unsubscribe."

• How does it work?
• Send CHAT to 46933. You’ll receive a message asking you to confirm you wish to subscribe to zed Chat. Reply YES to this message if you want to start.
• We will then ask you to tell us about yourself and what you’re looking for in terms of age, gender and location. You will then receive 4 contacts that match your request.
• To start chatting send a text message, starting with the nick you want to contact, to 46933. For example, if you want to contact MELISSA, send MELISSA Hey what’s up to 46933
• How much does it cost?
• zed Chat provides contacts and allows you to send 33 messages for $9.99* per month (billed monthly). You are provided 4 contacts every month; you can obtain 4 more anytime for just 1 credit
• How many credits do I have left?
• Send HELP to 46933 to find out
• How can I get more contacts?
• Send SEARCH followed by age, gender of the people you want to chat with (M or F) & your state’s two letter code: e.g. SEARCH 25 F FL
• Can I get more messages once I’ve reached this month’s limit?
• Yes; when you reach your limit you will receive a message inviting you to purchase more messaging credits (33 for $9.99*). If you reply YES you will receive 33 credits and you’ll be billed one time accordingly
• Someone is pestering me, can you stop this person from contacting me?
• Send BLOCK followed by this person’s nick to 46933, for example, BLOCK WILLIAM. zed Chat is actively moderated 24 hours a day. No racist, sexist, homophobic, illegal, violent or obscene content will be tolerated. We reserve the right to eject any user we deem has violated this policy or uses an otherwise harassing tone.
• How can I cancel the service?
• Send STOP CHAT to 46933. Alternatively, you may call 1-877-336-9933. Or, if you are registered in www.zed.com, just go to your personal account, click on My Subscriptions and then click on the Cancel button beside the subscription you wish to cancel
• Is there a notice period or a minimum membership term?
• No, you are free to cancel any plan without notice at no extra cost to you
• Where can I read more about the Chat room rules?

• This chat service ("Live Chat") is provided by LaNetro Zed USA ("LaNetro Zed") to you ("you" or "user"), subject to the terms of the LaNetro Zed General Conditions (“General Conditions”) and LaNetro Zed Code of Conduct ("Code of Conduct"), and any further rules that may be published from time to time by LaNetro Zed. Live Chat currently is provided as a service to any registered user who agrees to abide by the terms and conditions of the Website powered by LaNetro Zed.

• Our chat rooms are for people ages 18 on up. Those under age 18 must have consent from their parent before using ANY of our chat rooms. Private messages and private rooms may be logged and monitored by LaNetro Zed for security purposes.

• The chat rooms are provided as a free service. As such, there are no guarantees given or implied. Use of the chat rooms is at your own risk.

• LaNetro Zed reserves the right to change the nature of this relationship at any time. Users who violate the terms of the Website powered by LaNetro Zed or this Chat Room Rules will have their Live Chat account ("Account") canceled and they may permanently be banned from using Live Chat. ENTERING A CHAT ROOM OF LIVE CHAT WILL CONSTITUTE ACCEPTANCE OF THE TERMS AND CONDITIONS OF THE WEBSITE POWERED BY LANETRO ZED, THE GENERAL CONSITIONS, THE CODE OF CONDUCT AND THIS AGREEMENT. IF YOU DO NOT AGREE TO ABIDE BY THESE TERMS, PLEASE DO NOT ENTER LIVE.

• You are entirely liable for all activities conducted through your Account. Listed below are some, though not all, violations which may result in LaNetro Zed terminating your Account. You agree not to do any of the following actions while using Live Chat:

   

  • Cause distress or discomfort to another Live Chat participant or harass, threaten, or embarrass another Live Chat participant, user, or other individual or entity;
  • transmit or send via Live Chat any information, or data, text, files, links, software, or materials (hereafter "Content") that LaNetro Zed considers to be ethnically objectionable, defamatory, harassing, unlawful, vulgar, harmful, lewd, inappropriate, threatening, or abusive;
  • cause any action which may disrupt chat room screens in Live Chat or cause any screen to "scroll" faster than other Members are able to type to it;
  • while using or accessing Live Chat, intentionally or unintentionally violate any applicable local, state, national or international law including, but not limited to, any regulations having the force of law;
  • transmit or post promotional materials, unsolicited advertising, or any other forms of solicitation in Live Chat;
  • act in a manner that negatively affects other users or disrupt the normal flow of dialogue in a Live Chat rooms;
  • impersonate in Live Chat any person, including but not limited to, guides, host, forum leaders and LaNetro Zed officials;
  • LaNetro Zed can not ensure that Live Chat and chat messages may not contain material that could be offensive to some;
  • LaNetro Zed does not monitor or resolve disputes between users; however, LaNetro Zed may revoke the membership of users who are abusive;
  • Occasionally, LaNetro Zed chats may be transcripted and/or posted. Your public chats in LaNetro Zed chat rooms are not private.
  • LaNetro Zed reserves the right to reproduce any material that a user may post.
  • LaNetro Zed does not verify any information posted by users. LaNetro Zed will not guarantee the proper use of such information by any third party;
  • You may not transmit or post material that is copyrighted, unless you are the copyright owner or you have the permission of the copyright owner to post it;
  • You may not transmit or post material that reveals trade secrets, unless you own them or you have permission of the copyright owner;
  • You may not transmit or post material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others;
  • You may not transmit or post sexually explicit images.

  Entering the chat room represents the users assent to these Live Chat Rules, LaNetro Zed General Conditions and LaNetro Zed Code of Conduct .

   

* $6.99/month for Boost subscribers

• What is Zed Alerts?
• Zed Alerts is a subscription service of daily text alerts billed at $9.99 per month. Subscribers receive a daily message with a text message related to the channel requested. Currently, Zed offers the following plans:
  • Jokes: Receive a daily joke on your phone
  • Flirt: Receive a daily pick-up line.
• Which carriers support Zed Alerts?
• Text alerts are supported by Alltel, Boost, AT&T, Dobson/Cellular One, Nextel, Sprint, T-Mobile and Verizon Wireless.
• How to subscribe to Zed Alerts?
• Send a text message with JOKE or FLIRT to 77933
  You will get a text message asking for confirmation, reply YES to 77933.
• How to cancel?
• Send STOP JOKES or STOP FLIRT to 77933. You can cancel all your Zed plans by sending STOP ALL to 77933

• Do you have any other inquiries? Fill out this form and Zed customer support will answer your questions via e-mail as soon as possible.

Please select the category of your inquiry:

You requested a product but did not receive any messages You received a message but were unable to download a product You downloaded a product but are unsure about your credits You are not sure if your telephone is internet-enabled Any other problem

 

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We need it in order to process your request and help you.

* Select your carrier:
AT&T Verizon Wireless T-Mobile US Sprint PCS US Dobson/Cellular One Nextel Boost Alltel

* Select your model:
LG  L1150 LG  G4020 LG  G4015 LG  G4011 LG  L1300 LG  L1400i LG  1300i MOTOROLA  T720 MOTOROLA  V600 MOTOROLA  V60 MOTOROLA  MPX220 MOTOROLA  V180 MOTOROLA  V220 MOTOROLA  V505 MOTOROLA  T721 MOTOROLA  C333 MOTOROLA  A845 MOTOROLA  V330 MOTOROLA  V60t color MOTOROLA  ROKR E1 MOTOROLA  V235 NOKIA  3100 NOKIA  3200 NOKIA  3300 NOKIA  3560 NOKIA  3590 NOKIA  3595 NOKIA  3620 NOKIA  3650 NOKIA  6100 NOKIA  6200 NOKIA  6310i NOKIA  6800 NOKIA  6820 NOKIA  7210 NOKIA  N-Gage NOKIA  N-GageQD NOKIA  3220 NOKIA  6620 NOKIA  6630 NOKIA  6010 NOKIA  6651 NOKIA  3120 NOKIA  8390 NOKIA  6590 NOKIA  2260 NOKIA  6560 NOKIA  3588i NOKIA  6682 SAMSUNG  X426 SAMSUNG  SGH-V206 SAMSUNG  SGH-E316 SIEMENS  C56 SIEMENS  M56 SIEMENS  S56 SIEMENS  SL56 SIEMENS  C61 SIEMENS  A56 SIEMENS  S46 SONYERICSSON  P800 SONYERICSSON  T616 SONYERICSSON  Z600 SONYERICSSON  P900 SONYERICSSON  T300 SONYERICSSON  T226 SONYERICSSON  T306 SONYERICSSON  T637 SONYERICSSON  T68 SONYERICSSON  Z500A PANASONIC  GD87 AUDIOVOX  PPC 4100 BLACKBERRY  7100t BLACKBERRY  7230 BLACKBERRY  7280 BLACKBERRY  7290

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